INNOVATION AND TECHNOLOGY ARE DRAMATICALLY CHANGING CLIENT INTERACTION AT EVERY DELIVERY POINT OF INSURANCE SERVICES

“Don’t forget the human factor!” was the call made by the first of two keynote speakers addressing the 8th AIDA Europe Conference, considering the impact of technology upon all aspects of insurance and reinsurance business.

Jorge Magalhaes CORREIA, Chairman & CEO Fidelidade Seguros, Portugal reminded those companies competing to innovate and remain successful in a fast-changing market that whatever efficiencies might be achieved by technology, lasting success will always ultimately depend upon having happy customers and staff. This is something many overlook.

Arranged in conjunction with AIDA Portugal and with the support of many sponsors from across Europe and Media Partner, XPRIMM Publications, the event saw 230 leading insurance and legal professionals, academics and regulators, from over 30 countries, gather at the Calouste Gulbenkian Foundation for lively discussion and debate at the beginning of October in Lisbon.

Julia UNKEL, PwC Germany Insurance Leader, went on to provide a detailed look at how innovation and technology were dramatically changing client interaction at every delivery point of insurance services.

Presentations and discussions took the form of plenary, breakout and working party sessions. They covered most aspects of the latest legal, risk and coverage issues emerging. Specific consideration of the Cyber Risk Landscape revealed concerns from every quarter – for those seeking, providing and trying to regulate cover…

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