The Insurance Consumers’ Forum (ICF) which started in 2013 provides a robust platform for interaction between Insurers and the Insuring Public in a No-Holds-Barred atmosphere, on issues that bothers on excellent customer service delivery. Following the success of the previous editions, the stage is now set for the 2018 edition.
The forum with the theme: Relieving Customers Pain Points in Insurance through Exceptional Service Delivery will hold on Friday 16th of November at NECA House, Ikeja by 9:30am.
The forum this year will be chaired by Dr. Justus Uranta, former Group Managing Director, Niger Insurance Plc.
Guest Speaker this year is Chief Chris Uwadiegwu Obi, former Manager in-Charge of Training, Personnel and Human Resources, Exxon Mobil Nigeria and now Managing Director, Blue Pearl Konsult Limited while the discussant is Mr. Tunde Oshadiya, Managing Director, Guinea Insurance Plc.
The focus this year would be on the following issues but not limited.
(1) What part of insurance transaction do customers experience the most pain or stress?
(2) What kind of products do you want from insurance companies and at what price?
(3) Digital Insurance: What social media platform will you buy insurance from?
(4) What do you want insurance companies to do differently to interest you as a customer?
The forum according to Faith Ughwode, CEO Almond Productions Limited, is bigger and better this year because of the scope of participants who are drawn from trade groups, formal and informal, federal and state government agencies and parastatals and officers of various law enforcement agencies who have dealings with the enforcement of insurance in Nigeria.
In addition to the Consumers’ Forum this year, Ms Ughwode said they are also hosting another major event in the evening on the 16th of November at Shell Hall Muson Centre, tagged ‘Insurance Industry and Consumers’ NITE.’
This event is a platform for insurance operators, be it underwriters or brokers to reward their loyal customers/clients.
“Insurance companies are generally perceived by the insuring public as people who just collect premium but don’t give anything back if you don’t suffer a loss. That is what we want to change with this Platform. It is also to open up the insurance industry to the entertainment or creative sector who appeal to the critical mass of the Nigerian population today through their huge followership on social media.” Headlining the maiden edition of the Industry NITE are Ace Comedians: Ay, Akpororo, Seyi Law, Ushbebe and a host of others.
“We at Almond Productions Limited believe strongly in the growth potential of the insurance industry. Social events like these are the positive forces that will open up the industry to the Nigerian public.
Insurance practitioners and their customers are in for a good time at these epoch-making events.”